Building trust and integrity through our business

It’s more important than ever to foster a culture of integrity in everything we do – from our business activities to our stakeholder relationships. Our consumers must trust that we are doing the very best for their health when we ask them to buy our products. And we must uphold our high standards and values across the world.

We are guided by our values and our commitment to “Do the right thing. Always.” We act responsibly and with integrity; put consumers and people first; seek out new opportunities; strive for excellence; and build shared success. Our Compliance Programme and Code of Conduct, with its extensive policies and training, helps all our employees mitigate risk and guides us when making complex decisions.

30

Countries where risk assessments of our work were conducted in 2019

95%

Completion of Compliance Passport Training

8,000

Due diligence assessments of third party suppliers and vendors

Insights

Business Conduct

Read our Insight into how we create a culture of ethical business conduct

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Related information

Our Compliance Passport Training covers relevant information from key policies such as our Code of Conduct, Anti-bribery and quality and security around our products.

Launched in February 2019, it had a 95% completion rate across all employees at all levels

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In 2019, we launched the training about RB’s new policy on Interactions with Healthcare Professionals and Healthcare Entities.

This also included eight procedures that establish clear guidelines to support our Health team. It is important that all employees feel supported and have the right knowledge to conduct themselves in a responsible and ethical behaviour.

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During 2019, RB received a total of 468 Speak Up issues – 95% of these have been investigated and closed and the remaining cases are still under investigation and are expected to be closed during the first half of 2020.

This was an increase of 57% in reports when compared to 2018. Of the 468 issues reported 40% were found to be either partially or fully substantiated with recommendations resulting in policy and process change, training and disciplinary sanctions up to and including dismissal.

RB has in place a comprehensive guideline detailing the process and responsibilities to investigate Speak Up cases.

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