You can view your shareholding online by registering for Computershare's Investor Centre. The service allows you to update personal information and dividend payment instructions as well as view trade histories and share prices (Note: expect a 20 minute delay).
To register for the Investor Centre, you need your Shareholder Reference Number (SRN), a 10-digit number prefixed with the letter C or your Folio Number (this appears on your share certificate or dividend payments) and your postcode.
Visit the Investor Centre website at: www.investorcentre.co.uk
- Click on the “Register” link
- Enter the details of one of your holdings to begin registering
- Accept the terms and conditions. Enter a user ID and password and provide your email address.
Once completed, you will see confirmation that you have registered on-screen and a confirmation letter will be sent to your address. If you have provided an email address you will receive an email notification confirming the same.
You will have instant access to your Investor Centre account. However, for security purposes, you will only have Enquiry Access. An Activation Code will be posted to your registered address within 7 days of registering for an account. Once you have received the Code you will be able to access the full features of Investor Centre.
Once you have full access, your first login will prompt you to set up security questions which will be used if you forget your password.
For any questions or queries regarding your account, please contact the Investor Centre helpdesk on + 44 (0) 370 873 5805. Lines are open 0800-1750 hours (UK time).
The following share dealing services are available through our Registrars, Computershare Investor Services PLC:
Internet share dealing
This service offers shareholders a straightforward way to buy or sell RB’s ordinary shares on the London Stock Exchange. The commission is 1%, subject to a minimum charge of £30. In addition, stamp duty, currently 0.5%, is payable on purchases. There is no need to open an account in order to deal. Real time dealing is available during UK market hours 08:00 – 16:30. 8.00am to 4.30pm. In addition, there is a facility to place your order outside of market hours. Up to 90-day limit orders are available for sales. To access the service, log on to www.computershare-dealingservices.co.uk. Shareholders must have their Shareholder Reference Number (SRN) available.
This online service is currently to limited certain jurisdictions; please refer to Computershare’s website for the full list of countries.
Telephone share dealing
The service is available Monday to Friday, excluding bank holidays, from 08:00 – 16:30 by contacting Computershare on +44 (0)370 703 0084. The commission is 1%, subject to a £50 charge . In addition, 0.5% stamp duty is payable on purchases (full list of fees can be found here). To access the service, shareholders must have their Shareholder Reference Number (SRN) to refer to during the call. The SRN appears on share certificates. Shareholder should also have a debit card to make purchases over the telephone.
Telephone share dealing is offered on an execution-only basis and no recommendation can be made with respect to buying, selling or holding shares in RB. Shareholders who are unsure of what action to take should obtain independent financial advice. It is also important to note that share values may go down as well as up, which may result in a shareholder receiving less/more than he/she originally invested.
Detailed terms and conditions for both internet and telephone dealing are available upon request by telephoning +44(0) 370 702 0000.
Please note that this service is only available to shareholders residing in the UK and Ireland.
Electronic shareholder communications
We encourage all shareholders to receive an email notification when shareholder documents become available online, to reduce our impact on the environment. An election to receive shareholder communications in this way will:
- Result in annual cost savings to RB since less paper documentation will need to be produced and posted;
- Allow for more efficient communications with shareholders; and
- Support RB’s corporate responsibility profile.
Shareholders can register their email address at www.investorcentre.co.uk/etreeuk/ReckittBenckiser. For each new shareholder that does so, we will donate to the Tree for All campaign run by the Woodland Trust.